Refund policy

By placing an order with LivingNest, you agree to the terms set out below. These policies are designed to ensure that you are fully informed about our return, refund, cancellation, and warranty procedures. This policy applies to orders within the United Kingdom.

Veyra is the unified after-sales service provider for all products sold on this website, including products from partner brands.

Return Policy

We offer a 30-day return policy. You have 30 days from the date of receiving your order to request a return.

To be eligible for a return, the item must:

- be in the same condition as received;
- be unused and undamaged;
- not have been installed, where applicable;
- be returned with its original packaging, manufacturer’s box, and tags;
- be in resellable condition; and
- be accompanied by your receipt or proof of purchase.

For non-quality-related returns, no restocking fee will be charged, but the customer is responsible for the return shipping cost.

If the item is faulty, damaged, incorrect, the wrong size, or otherwise affected by a quality-related issue, Veyra will cover the return shipping cost and may offer a return, exchange, repair, replacement, or refund depending on the circumstances.

Please note that all returns must be authorised by Veyra in advance. Items sent back without prior authorisation will not be accepted.

Order Cancellation and Pre-Order Refund Policy

In-stock orders and pre-orders may be cancelled free of charge at any time before shipment.

Once an order has shipped, our standard 30-day return policy applies.

For pre-orders with an estimated delivery time of 4–8 weeks, if the order has not been shipped within 7 weeks, you are entitled to request a full refund.

For pre-orders with an estimated delivery time of 12–15 weeks, if the order has not been shipped within 14 weeks, you are entitled to request a full refund.

Limited Warranty Policy

Veyra provides a limited warranty for products sold on this website. The standard warranty period is 1 year from the original date of purchase. Some products may come with a longer limited warranty period, as stated on the relevant product page or at the time of purchase.

This warranty applies only to defects in materials or workmanship that cause the product to become non-functional under normal conditions of use. If your product develops an issue covered by this warranty during the warranty period, please contact our After Sales team for assessment. Depending on the circumstances, we may provide repair, replacement, or another appropriate remedial solution.

Warranty coverage includes, but is not limited to:

- defects in materials or workmanship;
- structural damage to the product;
- wiring faults; and
- performance issues arising under normal use.

Please note that bulbs or consumable parts may not be covered by the warranty for some products.

The warranty does not cover:

- damage caused by drops, impacts, or improper handling;
- use outside the intended purpose or technical specifications;
- normal wear and tear, including depletion of the light source over time;
- damage caused by water exposure, fire, lightning, or other external events or acts of nature; or
- issues caused by customer modifications, improper installation, or improper maintenance.

Support After the Warranty Period

If your product becomes unusable after the warranty period has expired, we still want to support your continued use of our products. Please contact our After Sales team, and we may offer a discount on your next purchase as a gesture of goodwill and appreciation for your loyalty.

Return Process

To start a return, please contact us first at:

service@service@livingnest.co.uk

We will review your request, notify you of possible solutions, and confirm whether your return request has been approved or rejected. If your return request is accepted, we will provide return instructions and, where applicable, a return shipping label together with details of how and where to send your package.

For non-quality-related returns, the cost of return shipping remains the responsibility of the customer.

Items sent back without prior authorisation will not be accepted.

Damaged, Incorrect or Faulty Items

Please inspect your order upon delivery. If the item is defective, damaged, or if you have received the wrong product, please contact us immediately by email so that we can assess the issue and put it right.

If the item is damaged, incorrectly delivered, or defective, the return shipping fee will be covered by Veyra.

Depending on where you live, the time required for an exchanged product to reach you may vary.

Exchanges

We only offer exchanges for items that are:

- damaged;
- defective;
- the wrong product; or
- the wrong size.

If you need to exchange an item, please contact us at service@ukfurn.co.uk.

Return Shipping Fees

If the item is damaged, incorrectly delivered, or defective, the return shipping fee will be covered by Veyra.

In all other cases, including non-quality-related returns, the return shipping fee is the responsibility of the customer.

Free Gifts Policy

All free gifts included with your order are valued at £0 and are therefore not eligible for return or refund due to personal preference or any non-quality-related reason.

If a free gift becomes unavailable, our customer service team will contact you to discuss an alternative option. Customers are not entitled to request monetary compensation, discounts, or cash equivalents in place of a free gift.

Refunds

Once we have received and inspected your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be processed automatically to your original payment method within 5–7 days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.

Contact Information

Email: service@livingnest.co.uk
Address: Ridgefield Street, Failsworth, Manchester, M35 0HJ, United Kingdom

Working Hours:
Monday-Friday: 9:30 am - 5:00 pm
Saturday and Sunday: Closed
Bank Holiday: Closed